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Terms & Conditions

Supplier's name: Name: TopDog Boarding & Day Care Stevenage

Supplier's Email: topdogstevenage@outlook.com

Supplier's Telephone: 07873521950

Supplier's Address: 12 Medalls Path, Stevenage, SG2 9DX

Services: The day boarding and/or overnight boarding of dogs as agreed between the Supplier and Customer

Special terms: Your attention is brought to clauses 11 and 12 in particular.

Our terms
  1. These terms
    1.  What these terms cover. These are the terms and conditions on which we supply services to you.
    2. Why you should read them. Please read these terms carefully before you book with us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
  1. Information about us and how to contact us
    1. Who we are. We are Denise Grzbiela, TopDog Boarding & Day Care Stevenage a sole trader established in England and Wales. Our address is 12 Medalls path, Stevenage, SG2 9DX. .
    2. How to contact us. You can contact us by telephoning us at 07873521950 or by writing to us at topdogstevenage@outlook.com
    3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
 
  1. Our contract with you
    1. How we will accept your request. Our acceptance of your request to care for your dog will take place when we confirm to you that we are able to provide you with the services, at which point a contract will come into existence between you and us.
    2. If we cannot accept your request. If we are unable to accept your request, we will inform you of this and will not charge you for the services. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we feel unable to accommodate your dog because of their behaviour, because we are at the capacity of the maximum number of dogs we can board under our licence or because we have identified an error in the price or description of the services.
  1. Your rights to make changes
    1. If you wish to make a change to the services, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
  2. Our rights to make changes
    1. Minor changes to the services. We may change the services:
      • to reflect changes in relevant laws and regulatory requirements; and
      • to adjust our practices to the behaviour of your dog if necessary.
    2. More significant changes to the services and these terms. In addition, as we informed you in the description of the services, we may make any changes deemed necessary to these terms or the services, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
  3. Providing the services
    1. When we will provide the services. We will supply the services to you from the date we accept your request to care for your dog until we have completed the services. The estimated completion date for the services is as confirmed to you during the order process.
    2. We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
    3. What will happen if you do not provide required information to us. As we informed you in the description of the services as advertised, we will need certain information from you so that we can provide the services to you, for example, details of your preferred Vet. We will contact you to ask for this information to be provided in our Booking and Information Form. If you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract (see clause 1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
    4. Reasons we may suspend the services. We may have to suspend the services to:
      • If you fail to disclose any of your dog’s negative behavioural problems during the meet and greet consultation or 7 days prior to the intended stay.
      • If your dog shows any sustained aggressive tendencies, bites another dog or bites a human, is continually uncontrollable, destructive, shows unreasonable behaviour, marks or dominates.
      • update the services to reflect changes in relevant laws and regulatory
      • make changes to the services as requested by you or notified by us to you (see clause 5).
    5. Your rights if we suspend the services. We will contact you in advance to tell you we will be suspending the services unless the problem is urgent or an emergency. If we have to suspend the services, we will adjust the price so that you do not pay for services while they are suspended. You may contact us to end the contract if we suspend the services, or tell you we are going to suspend them, in each case for a period of more than 48 hours and we will refund any sums you have paid in advance for services not provided to you.
    6. We may also suspend the services if you do not pay. If you do not pay us for the services when you are supposed to and you still do not make payment within 3 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not charge you for the services during the period for which they are suspended.
  1. Your rights to end the contract
    1. You can always end the contract before the services have been supplied and paid for. You may contact us at any time to end the contract for the services, but in some circumstances, we may charge you certain sums for doing so, as described below.
    2. What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any services which have not been provided or have not been properly provided. The relevant reasons are:
      • we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 2);
      • we have told you about an error in the price or description of the services you have ordered, and you do not wish to
      • there is a risk the services may be significantly delayed because of events outside our
      • you have a legal right to end the contract because of something we have done wrong.
    3. What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 2, the contract will end immediately but we may charge you a percentage of the price calculated depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your ending the contract as follows:
      • The 20% non-refundable deposit required upon booking will be retained.
      • You will be liable for 50% of remaining balance if less the 14 days notice is given.
  1. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract at any time by writing to you if:
      • you do not make any payment to us when it is due, and you still do not make payment within 3 days of us reminding you that payment is
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, the name of your preferred Vet.
      • you do not, within a reasonable time, give us access to your property to enable us to provide the services to you.
      • you fail to disclose any of your dog’s negative behavioural problems during the meet and greet consultation or 7 days prior to the intended stay.
      • your dog shows any sustained aggressive tendencies, bites another dog or bites a human, is continually uncontrollable, destructive, shows unreasonable behaviour, marks or dominates; or
      • you do not provide accurate information in the booking and information form.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 we will not refund any money you have paid in advance for services we have not provided, as compensation for the net costs we will incur as a result of your breaking the contract and a £50 transfer charge for placing your dog with your emergency contact or an appropriate kennel or pet boarding provider. You will be responsible for any costs incurred for the alternative kennel or boarding, and the costs of rectifying any damage or injury caused by your dog.
    3. We may stop providing the services. If we end the contract in the situations set out in clause 1 we will give notice in writing or by telephone that we are going to stop providing the services.
  1. Price and payment
    1. Where to find the price for the services. The price of the services will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We use our best efforts to ensure that the prices of services advised to you are correct.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
    3. When you must pay and how you must pay. You must make an advance payment of 100% of the price of the Services, before we start providing them. Payment must be made:
      • 20% Non Refundable deposit of fee upon booking to secure dates.
      • Full payment 14 days in advance of arrival.
  1. Our responsibility for loss or damage suffered by you
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the consultation process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.
  2. The Supplier’s Liability
    1. The Supplier will not be liable for the loss, injury or death of your dog unless the Supplier is found to be negligent.
    2. The Supplier will not be liable if your dog causes injury to another animal or a member of the public unless the Supplier is found to be negligent.
    3. The Supplier will not be liable for the costs of any necessary veterinary treatment whilst your dog is in the Supplier’s care.
  3. Permissions
    1. Permission for dog to be treated by a veterinarian. If your dog is unwell, you give permission for your dog to be placed in the care of a veterinarian. If you cannot be reached in the event of an emergency, you authorise the treatment of your dog as recommended by a Vet or as believed to be in the best of interests of your dog by the Supplier and bear the responsibility of all payments and fees in relation to such treatment. You give permission for your dog to be taken to your preferred Vet or our registered vet Farm London Rd, St Ibbs, St Ippolyts, Hitchin, SG4 7NL or to the nearest animal hospital / emergency clinic as the Supplier believes appropriate.
    2. Permissions to be exercised off-lead. You give permission for the Supplier to walk your dog off lead in enclosed fields, fields away from roads or on a long lead.
    3. Permission to be boarded with dogs from different households. You give permission for the Supplier to board your dog with dogs from different households.
    4. Permission to use a crate. You give permission for the Supplier to place your dog in a crate for a maximum of 3 hours in any 24-hour period.
    5. Permission to be fed with other dogs. You give permission for the Supplier to feed your dog in the same room as other dogs.
    6. Permission to be kept with other dogs. You give permission for the supplier to keep your dog in the same room as other dogs from other households from time to time.
  1. How we may use your personal information
    1. How we will use your personal information. We will use the personal information you provide to us as detailed in the Privacy Notice and to:
      • provide the
      • process your payment for such services; and
      • if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
    2. We will only give your personal information to third parties where the law either requires or allows us to do so.
  2. Other important terms
    1. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
    2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    3. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the services, we can still require you to make the payment at a later date.
  • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law, and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.